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54 reviews
Jul, 2025
alaTest has collected and analyzed 54 reviews of Philips Xelsis Evo HD8953. The average rating for this product is 3.4/5, compared to an average rating of 4.2/5 for other products in the same category for all reviews. Views about the performance and maintenance are overall positive. The design and usability are also appreciated. There are some critical opinions about the capacity and durability. There are some mixed views about the reliability and size.
usability, design, maintenance, performance
price, noise, durability, capacity
We analyzed user and expert ratings, product age and more factors. Compared to other products in the same category the Philips Xelsis Evo HD8953 is awarded an overall alaScore™ of 80/100 = Very good quality.
Consumer review (productreview.com.au)
Coffee is good, as it is mostly dependant on the beans you use. However, when it comes to ongoing maintenance it is atrocious. It constantly requires the drip drawer and the grinds to be emptied and washed... every second use!!! Descaling is required...
Consumer review (productreview.com.au)
I have owned this machine for a few years now and it has spent endless time being in and out of repair. I regret buying it and for well over $3000 I would expect a much better machine. Problems with leaking, steam wand dripping, steam wand not heating,...
Consumer review (productreview.com.au)
This is our second Saeco and will forever be our last. It is a machine geared towards a SINGLE person who has only 1 coffee a day. It worked flawlessly for two years and since then has suffered the typical 'water priming error' that afflicts so many of...
Consumer review (productreview.com.au)
mments weren't such a big deal). -The milk comes out at approx. 40-43C (just 'slightly warm') so I have to microwave my 'hot' chocolate EVERYTIME! When this 'slightly warm' milk is mixed with hot coffee, it's ok (just acceptable) if you drink it...
Consumer review (productreview.com.au)
Worked fine up until a descale. Now it's stuck on descale. I've run step 2/2 about 5 times. Filled it with maximum water. Keeps asking me to do it... Turned it off at the wall and left for half an hour. Back into descale mode... Rang the 1300 number...
Consumer review (productreview.com.au)
Upgrade to this from a Royal Deluxe as it was getting a bit old. Cant say we are impressed. This thing needs so much daily - hourly maintenace compared to our old machine. Seriously this could not be used in an office as it has to be emptied and filled...
Consumer review (productreview.com.au)
We are coffee crazy at home and wanted a machine that produced quality coffee and milk. For true coffee drinkers the optimum beverage temp is around 55-60 degree celcius which is just what the machine does, although some like steaming milk which we do...
Consumer review (productreview.com.au)
Model HD8946/03 - drip tray The small flaps in the drip tray are dislocating ( falling out ) quite easily and susequently Water spills under the Machine when tray is only half full.
Consumer review (productreview.com.au)
th a full refund and was then foolish enough to buy another one with exactly the same problem. "Customer (I do not) Care" told me to take it back to the same local service center....... Do not waste your money on this machine.
Consumer review (productreview.com.au)
I have had automatic coffee machines before but this is by far the best. It makes a lovely hot cappachino. A lot of different strengths and settings can be individualised for various users. If I had to pick a fault I would say the drip tray needs to be...