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DeLonghi ESAM 5500

alaTest has collected and analyzed 86 reviews of DeLonghi ESAM 5500. The average rating for this product is 4.4/5, compared to an average rating of 4.1/5 for other Coffee & Espresso Makers for all reviews. People really like the noise and size. The performance and maintenance are also mentioned favorably, whereas some have doubts about the price.

usability, maintenance, performance, size, noise

price

We analyzed user and expert ratings, product age and more factors. Compared to other Coffee & Espresso Makers the DeLonghi ESAM 5500 is awarded an overall alaScore™ of 84/100 = Very good quality.

Review analysis

(Based on 86 reviews)

2 expert reviews

User Reviews  

Showing 14 review(s)

Expert Reviews User Reviews

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Showing 1 - 10 of 14 Show Reviews: in English | in other languages (72)

Consumer review by: sue1128 (comet.co.uk)

If you didn't love coffee before......

 

I don't write reviews but I am going to make an exception this time. I am not a geek, but I knew I was going to be spending a considerable amount of money for a coffee machine so I went into research mode. I have had several coffee machines in my life,...

Sep, 2012

Consumer review by: John (reevoo.com)

De'Longhi Perfecta ESAM5500 Bean To Cup Coffee Machine

 

Drip tray on which the cups stand for the coffee scratches ; very easily

Jul, 2011

Consumer review by: wrexy (productreview.com.au)

Real coffee taste

 

Was given a second hand unit as a gift as original owner now uses pods. Takes a while to find what brand of beans you like best but with a bit of experimentation a good cup of coffee can be obtained. After reading reports of luke warm drinks I was...

Nov, 2016

Consumer review by: Luke83 (productreview.com.au)

Terrible Repair history... 2 months and still waiting...

 

Diffuser has to be replaced again, the machine gets a lot of use, and i can understand it is not a commercial grade machine. We dropped the machine off early Feb 2015 to have the front door & diffuser replaced ($260) it is now April and I still don't...

Apr, 2015

Consumer review by: Steve (productreview.com.au)

Terrible aftersales service, woeful repairs.

 

Machine was solid for 13 months; then we began the repeated back to the service center cycle. Charged $400 for a replacement part when the machine was 14 months only. Back at the repair center for the same problem over and over again, completely...

When new, made nice coffee.

Poor reliability, terrible customer service from DeLonghi

Aug, 2014

Consumer review by: AMB18 (productreview.com.au)

Absolutely love it!

 

Having worked as a Barista for over 4 years I was skeptical about giving this a go, as I have tried other "home" machines and been disappointed with the outcome and amount of time it takes to make a coffee. This machine will surprise you! Easy to...

Fast start up, rinses itself clean (easy to clean what it doesn't), displays straightforward messages (fill tank / empty grinds container etc)

Dec, 2013

Consumer review by: tabanth (productreview.com.au)

Good

 

This is a great looking machine. We've had our maching for just on 12 months and it's still making coffee like it did when we first bought it! ; Delonghi service is excellent, we've had our machine serviced once and it was picked up and returned in an...

As like the other reviewers we did feel the temperature of the coffee wasn't hot enough for our liking although after giving Delonghi a call they complimentary sent us a 'grommet' (inserted to the pipe of the milk jug so it sucks up less milk at a...

Apr, 2012

Consumer review by: a00226 (productreview.com.au)

Good

 

I rang up Delonghi and they are going to send out a new part that go's in the mike jug to slow down the flow of the milk to make it hot so only time will tell I don't know why they don't put it in with it when you buy it, but other than that it is a...

It make's coffee quick and easy and its a very nice looking macine and very easy to program.

When we first got it it took a lot of mucking around to set the grind right and another thing is if you don't use the right milk you will get a watery coffee and its true what people say about auto machines that they don't make the coffee hot enough...

Apr, 2012

Consumer review by: iamsam (productreview.com.au)

Bad

 

Not a bad machine but i was expecting a little more for $1700. Really basic to use but unfortunately the cappucino doesn't come out overly hot. It is a little plasticy but I wasn't prepared to pay more for a higher model.

simple and easy to use

coffee isn't great... but it isn't bad

Apr, 2012

Consumer review by: JFH (productreview.com.au)

Almost Perfect, needs regular attention and awareness

 

oduce hot enough coffee to our liking. The machine can take some time to care for; you have to be prepared to look after it and clean it often not just emptying the grounds containers; which is too small in my opinion. The inside of the machine can...

Aesthetics, the jug, taste, makes good crema, removable brewing unit for cleaning and replacement

Not as consistently hot as we would like, water container too small, can't see water level from front, little noisy

Jul, 2011
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Product Specifications

Design

Built-in Display: Yes
Case design:Freestanding
Colour of product:Black / Blue, Silver / Brown, Silver / Grey, Metallic / Grey, White / Silver
Number of spouts:2
Product Type:Espresso machine

Ergonomics

Indication light: Yes
Removable Drip Tray: Yes
Removable water tank: Yes
Water level indicator: Yes

Features

Automatic Shutdown: Yes
Grinder Included: Yes
Hot Water Availability: No

Other features

Dimensions (WxDxH):284 x 440 x 380
Type:Coffee / Coffee/Espresso

Performance

Adjustable coffee strength: Yes
Adjustable grinder settings: Yes
Adjustable temperature: Yes
Adjustable water flow: Yes
Adjustable water quantity: Yes
Aroma jug: Yes
Automatic anti-calc: Yes
Built-in grinder: Yes
Capacity in cups:14 / 2 / 250
Cappuccino making: Yes
Coffee beans capacity:250
Coffee input type:Coffee beans, Ground coffee
Coffee maker type:Fully-auto
Coffee making: Yes
Cup warmer: Yes
Espresso making: Yes
Latte macchiato making: Yes
Latte making: Yes
Maximum operating pressure:15
Milk tank: Yes
Number of grinder settings:13
Types of drink:Caffe latte, Cappuccino, Coffee / Caffe latte, Cappuccino, Coffee, Espresso, Latte macchiato / Cappuccino
Water tank capacity:1.7

Power

AC input frequency:50/60 / 60
AC input voltage:220-240
Auto power off: Yes
Connected load:1350

Product properties

Filter: No
Filter type:Permanent
Machine Capacity:1.7 L
Miscellaneous:Automatic decalcifying program

Type

Cappucino: Yes
Espresso: Yes
Integrated machine: No
Milk Frother: Yes
Percolator: No

Weight & Dimensions

Depth:4.4 / 44
Height :3.8 / 38
Weight:11.5
Width:28.4