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DeLonghi ESAM 5500

alaTest has collected and analyzed 103 reviews of DeLonghi ESAM 5500. The average rating for this product is 4.4/5, compared to an average rating of 4.2/5 for other Coffee & Espresso Makers for all reviews. Views about the noise and performance are overall positive. The maintenance and capacity also get good feedback, but some have doubts about the price. Reviews are divided on the reliability.

usability, capacity, maintenance, performance, noise


We analyzed user and expert ratings, product age and more factors. Compared to other Coffee & Espresso Makers the DeLonghi ESAM 5500 is awarded an overall alaScore™ of 83/100 = Very good quality.

Review analysis

(Based on 103 reviews)

2 expert reviews

User Reviews  

Showing 16 review(s)

Expert Reviews User Reviews


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Showing 1 - 10 of 16 Show Reviews: in English | in other languages (87)

Consumer review by: sue1128 (

If you didn't love coffee before......


I don't write reviews but I am going to make an exception this time. I am not a geek, but I knew I was going to be spending a considerable amount of money for a coffee machine so I went into research mode. I have had several coffee machines in my life,...

Sep, 2012

Consumer review by: John (

De'Longhi Perfecta ESAM5500 Bean To Cup Coffee Machine


Drip tray on which the cups stand for the coffee scratches ; very easily

Jul, 2011

Consumer review by: Alex (

Poor quality design


. At first, I thought that it was a bad micro switch of both the service door and ground coffee container so I had them replaced but the issue still remained. It was such a frustration just to install new micro switches because whenever the right wires...

Jun, 2017

Consumer review by: vlf2203 (

Coffee is amazing! Have one at my business too.Taste is very popular with my clients.easy to operate


Use Custom Coffee from Bendigo and works to perfection. Purchased two machines because so impressed! Great taste not bitter and delivers hot coffee not warm as many other machines do.Not complicated to operate and easy to clean.purchased second hand...

Feb, 2017

Consumer review by: wrexy (

Real coffee taste


Was given a second hand unit as a gift as original owner now uses pods. Takes a while to find what brand of beans you like best but with a bit of experimentation a good cup of coffee can be obtained. After reading reports of luke warm drinks I was...

Nov, 2016

Consumer review by: Luke83 (

Terrible Repair history... 2 months and still waiting...


Diffuser has to be replaced again, the machine gets a lot of use, and i can understand it is not a commercial grade machine. We dropped the machine off early Feb 2015 to have the front door & diffuser replaced ($260) it is now April and I still don't...

Apr, 2015

Consumer review by: Steve (

Terrible aftersales service, woeful repairs.


Machine was solid for 13 months; then we began the repeated back to the service center cycle. Charged $400 for a replacement part when the machine was 14 months only. Back at the repair center for the same problem over and over again, completely...

When new, made nice coffee.

Poor reliability, terrible customer service from DeLonghi

Aug, 2014

Consumer review by: AMB18 (

Absolutely love it!


Having worked as a Barista for over 4 years I was skeptical about giving this a go, as I have tried other "home" machines and been disappointed with the outcome and amount of time it takes to make a coffee. This machine will surprise you! Easy to...

Fast start up, rinses itself clean (easy to clean what it doesn't), displays straightforward messages (fill tank / empty grinds container etc)

Dec, 2013

Consumer review by: tabanth (



This is a great looking machine. We've had our maching for just on 12 months and it's still making coffee like it did when we first bought it! ; Delonghi service is excellent, we've had our machine serviced once and it was picked up and returned in an...

As like the other reviewers we did feel the temperature of the coffee wasn't hot enough for our liking although after giving Delonghi a call they complimentary sent us a 'grommet' (inserted to the pipe of the milk jug so it sucks up less milk at a...

Apr, 2012

Consumer review by: a00226 (



I rang up Delonghi and they are going to send out a new part that go's in the mike jug to slow down the flow of the milk to make it hot so only time will tell I don't know why they don't put it in with it when you buy it, but other than that it is a...

It make's coffee quick and easy and its a very nice looking macine and very easy to program.

When we first got it it took a lot of mucking around to set the grind right and another thing is if you don't use the right milk you will get a watery coffee and its true what people say about auto machines that they don't make the coffee hot enough...

Apr, 2012

Product Specifications


Built-in Display: Yes
Case design:Freestanding
Colour of product:Black / Blue, Silver / Brown, Silver / Grey, Metallic / Grey, White / Silver
Number of spouts:2
Product Type:Espresso machine


Indication light: Yes
Removable Drip Tray: Yes
Removable water tank: Yes
Water level indicator: Yes


Automatic Shutdown: Yes
Grinder Included: Yes
Hot Water Availability: No

Other features

Dimensions (WxDxH):284 x 440 x 380
Type:Coffee / Coffee/Espresso


Adjustable coffee strength: Yes
Adjustable grinder settings: Yes
Adjustable temperature: Yes
Adjustable water flow: Yes
Adjustable water quantity: Yes
Aroma jug: Yes
Automatic anti-calc: Yes
Built-in grinder: Yes
Capacity in cups:14 / 2 / 250
Cappuccino making: Yes
Coffee beans capacity:250
Coffee input type:Coffee beans, Ground coffee
Coffee maker type:Fully-auto
Coffee making: Yes
Cup warmer: Yes
Espresso making: Yes
Latte macchiato making: Yes
Latte making: Yes
Maximum operating pressure:15
Milk tank: Yes
Number of grinder settings:13
Types of drink:Caffe latte, Cappuccino, Coffee / Caffe latte, Cappuccino, Coffee, Espresso, Latte macchiato / Cappuccino
Water tank capacity:1.7


AC input frequency:50/60 / 60
AC input voltage:220-240
Auto power off: Yes
Connected load:1350

Product properties

Filter: No
Filter type:Permanent
Machine Capacity:1.7 L
Miscellaneous:Automatic decalcifying program


Cappucino: Yes
Espresso: Yes
Integrated machine: No
Milk Frother: Yes
Percolator: No

Weight & Dimensions

Depth:4.4 / 44
Height :3.8 / 38