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DeLonghi ESAM 5500

alaTest has collected and analyzed 83 reviews of DeLonghi ESAM 5500. The average rating for this product is 4.5/5, compared to an average rating of 4.1/5 for other Coffee & Espresso Makers for all reviews. People are impressed by the noise and size. The performance and usability also get good feedback. Some have doubts about the price, and there are some mixed reviews about the maintenance.

usability, performance, size, noise


We analyzed user and expert ratings, product age and more factors. Compared to other Coffee & Espresso Makers the DeLonghi ESAM 5500 is awarded an overall alaScore™ of 84/100 = Very good quality.

Review analysis

(Based on 83 reviews)

2 expert reviews

User Reviews  

Showing 11 review(s)

Expert Reviews User Reviews


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Showing 1 - 10 of 11 Show Reviews: in English | in other languages (72)

Consumer review by: sue1128 (

If you didn't love coffee before......


I don't write reviews but I am going to make an exception this time. I am not a geek, but I knew I was going to be spending a considerable amount of money for a coffee machine so I went into research mode. I have had several coffee machines in my life,...

Sep, 2012

Consumer review by: John (

De'Longhi Perfecta ESAM5500 Bean To Cup Coffee Machine


Drip tray on which the cups stand for the coffee scratches ; very easily

Jul, 2011

Consumer review by: Steve (

Terrible aftersales service, woeful repairs.


Machine was solid for 13 months; then we began the repeated back to the service center cycle. Charged $400 for a replacement part when the machine was 14 months only. Back at the repair center for the same problem over and over again, completely...

When new, made nice coffee.

Poor reliability, terrible customer service from DeLonghi

Aug, 2014

Consumer review by: AMB18 (

Absolutely love it!


Having worked as a Barista for over 4 years I was skeptical about giving this a go, as I have tried other "home" machines and been disappointed with the outcome and amount of time it takes to make a coffee. This machine will surprise you! Easy to...

Fast start up, rinses itself clean (easy to clean what it doesn't), displays straightforward messages (fill tank / empty grinds container etc)

Dec, 2013

Consumer review by: JFH (

Almost Perfect, needs regular attention and awareness


I have had many coffee machines and this is the best so far, certainly convenient to have a milk jug and create a capucinno in minutes after pulling it from the fridge. We also had the ESAM4500 and the jug with that machine is much harder to clean...

Aesthetics, the jug, taste, makes good crema, removable brewing unit for cleaning and replacement

Not as consistently hot as we would like, water container too small, can't see water level from front, little noisy

Jul, 2011

Consumer review by: MSCD (

Great coffee if u know what your doing!


I have worked on a commercial machine at a Cafe Shop and brought home the same coffee bean! After some simple fine tuning the 5500 DeLonghi produced a suprisingly Great Coffee! I highley recomend this unit!

Easy to use function and great coffee it produced

The cost is alot more than most other brands, but as they say u get what u pay for!

Jul, 2011

Consumer review by: dz302 (

Love it with one exception.


There's an issue with it's cappuccino making ability. let's just say your better off pouring the milk in and microwaving it to make it warm. It's sad because the main reason be bought it was for the cappuccino. Bummer. If you like cappuccino don't buy...

Jul, 2011

Consumer review by: jallen235 (

Great Automatic


I've had the Perfecta for several months now. Great machine, a little expensive but the automatic milk is wonderful - no wands to mess with. Heats up very quickly, easy to clean/maintain. Not sure how I ever lived without an espresso machine, I love it!

Dec, 2010

Consumer review by: tabanth (



Certainly would purchase a Delonghi product again! We love our machine and friends and family often comment that they can't beat the 'Cafe'' type service at our house!!

This is a great looking machine. We've had our maching for just on 12 months and it's still making coffee like it did when we first bought it! Delonghi service is excellent, we've had our machine serviced once and it was picked up and returned in an...

As like the other reviewers we did feel the temperature of the coffee wasn't hot enough for our liking although after giving Delonghi a call they complimentary sent us a 'grommet' (inserted to the pipe of the milk jug so it sucks up less milk at a...

Oct, 2010

Consumer review by: iamsam (



Not a bad machine but i was expecting a little more for $1700. Really basic to use but unfortunately the cappucino doesn't come out overly hot. It is a little plasticy but I wasn't prepared to pay more for a higher model.

simple and easy to use

coffee isn't great... but it isn't bad

Jun, 2010

Product Specifications


Built-in Display: Yes
Case design:Freestanding
Colour of product:Black / Blue, Silver / Brown, Silver / Grey, Metallic / Grey, White / Silver
Number of spouts:2
Product Type:Espresso machine


Indication light: Yes
Removable Drip Tray: Yes
Removable water tank: Yes
Water level indicator: Yes


Automatic Shutdown: Yes
Grinder Included: Yes
Hot Water Availability: No

Other features

Dimensions (WxDxH):284 x 440 x 380
Type:Coffee / Coffee/Espresso


Adjustable coffee strength: Yes
Adjustable grinder settings: Yes
Adjustable temperature: Yes
Adjustable water flow: Yes
Adjustable water quantity: Yes
Aroma jug: Yes
Automatic anti-calc: Yes
Built-in grinder: Yes
Capacity in cups:14 / 2 / 250
Coffee beans capacity:250
Coffee input type:Coffee beans, Ground coffee
Coffee maker type:Fully-auto
Cup warmer: Yes
Maximum operating pressure:15
Milk tank: Yes
Number of grinder settings:13
Types of drink:Caffe latte, Cappuccino, Coffee / Caffe latte, Cappuccino, Coffee, Espresso, Latte macchiato / Cappuccino
Water tank capacity:1.7


AC input frequency:50/60 / 60
AC input voltage:220-240
Auto power off: Yes
Connected load:1350

Product properties

Filter: No
Filter type:Permanent
Machine Capacity:1.7 L
Miscellaneous:Automatic decalcifying program


Cappucino: Yes
Espresso: Yes
Integrated machine: No
Milk Frother: Yes
Percolator: No

Weight & Dimensions

Depth:4.4 / 44
Height :3.8 / 38