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DéLonghi ESAM3500

alaTest has collected and analyzed 16 reviews of DéLonghi ESAM3500. The average rating for this product is 2.8/5, compared to an average rating of 4.1/5 for other Coffee & Espresso Makers for all reviews. People really like the maintenance. The price is also appreciated. There are some mixed views about the capacity and reliability. Some have doubts about the design and performance.

usability, price, maintenance

noise, durability, performance, design

We analyzed user and expert ratings, product age and more factors. Compared to other Coffee & Espresso Makers the DéLonghi ESAM3500 is awarded an overall alaScore™ of 76/100 = Good quality.

Review analysis

(Based on 16 reviews)

User Reviews  

Showing 16 review(s)

Expert Reviews User Reviews


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Showing 1 - 10 of 16 Show Reviews: in English

Consumer review by: M0381U5 (

Excellent of ease, wanting on quality


We have had this machine for just on a year now. It makes approximately 3-5 coffees per day. The build of the machine is entirely plastic, so it does feel and look very cheap. It is not too intricate in the design so it is easy enough to keep clean and...

Nov, 2014

Consumer review by: Renato_A (

Good Features But Poor Coffee.


I bought this machine seven years ago for my very ill mother who couldn't make coffee for her friends anymore, and I inherited it back after she passed away. For the last seven years I've been trying to get good coffee out of it, and after extensive...

Good for when there are a lot of guests wanting cappuccinos.

Coffee is very sub-average.

Jan, 2014

Consumer review by: very hungry caterpillar (

Love the taste!


Had our DeLonghi for about three-four years now.I love it,but...after about three months a coffee bean got stuck in the grinder and so took it back to Harvey Norman and was told as its under warranty to take it to registered repairer in the city.That...

Makes great frothy cappuccino..Easy clean.

We only use the same beans now everytime.Not hot coffee.Expensive.

Jul, 2012

Consumer review by: AndyM156 (

Super reliable but has some minor faults


I have owned this for just over a year now, making on average 4-6 coffees a day. It has never let me down and proven to be super reliable. Makes great coffee, dependent upon the beans, and has no problems putting out 6 in a row when we have people...

Reliable, makes great lattes, caps and shots

Need to microwave lattess and caps as the frother can not heat the milk enough

Feb, 2012

Consumer review by: nessbrown (

Has broken a total of 6 times (completely replaced once) in just over 2 years


I purchased this stupid machine in 2009 brand new from Harvey Norman. Within a week of owning it, it broke. HN were good enough to completely replace it. Roll on 6 months and it broke again. it was repaired under warranty and lo and behold a month or...

Short black coffee, when it worked but could get the same on a $100 machine I am sure.

Expensive for a machine that always breaks, loud, latte produces lukewarm milk, always breaks, did I mention never works?

Jan, 2012

Consumer review by: Leeloo (

lukewarm froth...always


Just a warning, my folks have this product, they love the convenience of a fully automatic machine and mainly drink espresso. I like a latte but sadly this machine's milk frother always produces luke warm froth. I have heated the cups, turned the hot...

lukewarm froth..

Apr, 2011

Consumer review by: leocla (



Hmm, I have read DeLonghi's consumer statement. If true and my machine is fixed under reasonable terms, then OK. But I wouldn't buy another one.

The milk jug can be stored in the fridge and does not have to be cleaned after every use.

I had the plug installed in the milk jug and it was still luke-warm coffee. The coffee grinder is very noisy but worse that all of this, the boiler is leaking (not 12 months old yet) and I undertsand it is a common problem (despite claim of a double...

Mar, 2011

Consumer review by: wombatini (



Overall I like this machine. After having two Sunbeam machines previously, both of which never made it out of warranty & constantly broke down, I have had a good run so far with no reliability issues at all after 3 1/2 years. I did however take the 5...

Easy to use. After 3 1/2 years of constant use it has not broken down once (unlike the Sunbeam I had prior) Easy to clean, flat whites are a breeze to make, excellent crema (with good quality beans) The coffee is VERY NICE INDEED. I don't find it too...

I agree with the other reviewers about the temperature & consistency of the frothed milk - very watery & cold. You MUST use the cleaning function of the frother first to preheat the nozzles to get even a warm froth. You must also preheat your cups. Can...

Mar, 2011

Consumer review by: helioau (



This machine is not worth it the money and time. I returned the machine to the store on the following day. Thank God I got my money back. I am so scared of these automated machines with milk frothers now that I am back to the manual one I had before....

It is not as noisy as I thought it would be (after reading a few reviews). Good tasting coffee and quite hot on the right setting (see cons about this).

Plastic looking silver exterior and chromed plastic parts. Cheap looking and flimsy. Coffee frother disposes COLD milk, cooling off the coffee and making the cappuccino bland and luke warm.

Dec, 2010

Consumer review by: bigolkev (



Overall, a very good Machine. The video that came with the machine could have been longer, and could have gone into more detail about making the perfect coffee, making different types of coffees etc.

Machine does everything it promises to do, the "auto-cappaccino" feature is great for dinner parties! Has been in constant use for four years now without a hitch. Produces a nice crema.

I agree with the other user that milk stored in the removable resoviour goes off really quickly ( 1 - 2 days), even when stored in fridge between uses. Temperature of the dispensed beverage is too cold, even when the highest setting is programmed. Can...

Nov, 2010